Terms of Service

Last updated: September 14, 2026

1. Who these terms cover

These Terms of Service ("Terms") are an agreement between you and Founders Web Canada ("we", "us", "our"). By requesting, reviewing, purchasing or using any website, dashboard, design work or ongoing service from us, you agree to these Terms. If you are accepting on behalf of a business, you confirm you have the authority to bind that business.

Our services are sold to businesses, for business purposes. You confirm that you are buying as a business and not as a consumer, and that consumer-protection rules written for personal purchases do not apply to our agreement.

2. How our offer works

We may build a preview of a new website for your business before any payment. Until you purchase it, that preview and everything in it remains our property. You are under no obligation to buy it, and if you decline, you owe nothing — but you may not use, copy, publish or reproduce the preview or its design, text or images in any form, or have someone else rebuild it from the preview.

3. Payment

• Prices are quoted in Canadian dollars, plus applicable taxes. Payment is due in full before your website is transferred to you or placed on your own domain, unless we agree in writing to an instalment plan.
• If an instalment plan is agreed, the website and all related work remain our property until the final payment is received. A missed instalment pauses all work and services.
• Promotional prices (such as grand-opening pricing) apply only while offered and only to the projects they are quoted for.
• Care plan fees are charged monthly in advance. If a payment fails, we tell you and try again; if it is still unpaid seven (7) days later, the plan is paused — changes stop, the 24-hour promise stops, and hosting continues for thirty (30) days of grace. After that we may take the website offline after written notice, and section 6 (lapsed plans) applies.
• If you dispute a charge with your bank or card company for work you asked for and received, we may suspend every service immediately, and you agree to reimburse the disputed amount, the chargeback fee and our reasonable costs. Talk to us first — we fix mistakes without being asked twice.

4. All sales are final — no refunds

Because you see the completed website before you pay, all payments are final and non-refundable once made. This includes website purchases, one-off change requests, and care plan fees for billing periods that have started. Our build-first approach is your protection: if you don't like the work, simply don't buy it. The only exceptions are the credits and refunds we ourselves promise in sections 8 and 19.

5. What's included with a website purchase

• The finished website as shown to you at the time of purchase.
• Ten (10) days of included changes starting the day of purchase: up to ten change requests (defined in section 8) to words, pictures, hours, menus and similar content, so the website can be made exactly right. Not a redesign, not new pages beyond the agreed scope, not new features.
• After the 10 days, changes are available as one-off requests at the published one-off rate, at the hourly rate on Essential, or included on Priority.
• Moving the website to your own domain, or a written walkthrough so you can do it yourself.

6. Care plans — the rules for both

• Care plans are billed monthly, in advance, and renew automatically until cancelled.
• You may cancel any time; cancellation takes effect at the end of the current billing period. Fees already paid are not refunded or prorated, except where section 19 says otherwise.
• One plan covers one website. A second website needs its own plan.
• You may move from Essential to Priority at any time; the difference is prorated for the rest of the period. Moving from Priority to Essential takes effect at the end of the period.
• Both plans include hosting on infrastructure we choose and manage, an SSL certificate, daily backups kept for thirty (30) days, security updates and monitoring. If the website goes down for a reason on our side, we restore it at no charge, as quickly as we can and normally the same day.
• Both plans cover the website as we built it. Work outside a plan — new features, systems, integrations, copywriting, redesigns — is quoted separately and is never owed under a plan.
• If a plan lapses (cancelled, unpaid, or ended under section 19): we are no longer responsible for hosting, updates, backups, security or uptime. On request within sixty (60) days we hand over a complete copy of the website's files at no charge, and help you move it for a quoted fee. After the grace period in section 3 we may take the website offline after written notice.

7. The Essential plan

Essential keeps the website online, safe and backed up, and includes one quick fix a month.

• A quick fix is one request, up to one (1) hour of our time, on one page: a phone number, hours, a price, a photo swapped, a notice added, a typo corrected. Not a new page, not a layout change, not a new feature.
• It is done within five (5) business days of being complete (section 8 explains "complete"). One per billing month; an unused one does not roll over.
• Anything more on Essential is billed at $45 CAD per hour, in half-hour steps, with an estimate first whenever it will take more than an hour, and a turnaround of about a week — a typical time, not a promise. The 24-hour promise in section 8 does not apply to Essential.
• Restoring a website that goes down is included. Repairing damage caused by changes made outside our plan (section 12) is billed at the same hourly rate.

8. The Priority plan and the 24-hour promise

What a change request is

• A change request is one message from you asking for changes on one page of your website: new hours, photos swapped or added, a paragraph rewritten, a price list updated, a section moved, colours or styling adjusted. Anything on the website that we built.
• A message that covers several pages, or several unrelated jobs, is several requests. We tell you how we counted it before we start, so there are no surprises.
• A whole new page counts as three requests. A redesign, a new feature, a booking or payment system, a login, a connection to other software, or copy written from scratch is not a change request; it is quoted separately.
• If we got a change wrong, the fix is free and does not count. If you change your mind after seeing it, that is a new request.

How many

• Priority includes up to ten (10) change requests per billing month. That is the plan's reasonable amount, and we guarantee capacity for it.
• Each request covers up to one (1) hour of our time, and the plan covers up to ten (10) hours a month in total. If a request would take longer, we tell you before starting and it counts as two, or we quote it.
• Unused requests and hours do not roll over. If you need an eleventh request, or the ten hours are used up, the work waits for the next month or goes at $45 CAD per hour — your choice, and we ask before we bill.
• If a business regularly needs more than ten, we will say so and propose a quote or a second plan. We do not quietly slow down, and we do not quietly bill.

What "24 hours" means

• A change request is complete when we have everything needed to do it: the exact words, the photos, the new prices, and any approval you want to give first. The 24 hours start when the request is complete, and we confirm that by reply.
• The clock runs Monday to Friday, excluding statutory holidays where we are based. A complete request received on Friday at 4 p.m. is due Monday at 4 p.m.; one received on a holiday is due the next business day at the same time.
• We are a small team and we take breaks too: up to fifteen (15) business days a year, announced at least two (2) weeks in advance by email, during which the clock pauses. A website that goes down during a break is still restored the same day.
• The clock also pauses while a request is waiting on you (missing material, an approval, access you control such as a domain or DNS setting), and while section 12 applies.

The guarantee

• If a complete, in-scope change request is not live within the 24 hours, we credit $20 CAD — one tenth of the plan — to your next invoice for each late request, up to the full month's fee. We apply it ourselves when we know we were late; otherwise claim it by email within thirty (30) days of the missed request. A credit is not paid out in cash and is not a refund of the build.
• The credit is the whole remedy for a missed deadline. It does not apply to requests that were incomplete, out of scope, paused under the rules above, or delayed by an outage at a third party we depend on (section 13).

Your website assistant

If your website includes the voice or chat assistant we built for it (the "assistant"), these rules apply:

• Minutes. Priority keeps the assistant running for up to three hundred (300) minutes of visitor conversation per billing month, counted as connected time by our voice provider. On Essential, or without a plan, the assistant is switched off at handover.
• Over the allowance. Beyond 300 minutes we tell you and, at your choice, either raise the allowance for a quoted fee or pause the assistant until the next month. If usage looks automated or abusive — a microphone left open, a script, one caller running up hours, a competitor's prank — we may pause the assistant at once and tell you why.
• What it is. The assistant runs in our account with our provider. It is a service, not part of the website files: the brief it works from is yours and we give you that text on request; the assistant itself is not handed over, and it stops when the plan does.
• Keeping it current. Updating what the assistant knows — hours, prices, services, a new answer — is a change request like any other, and you are responsible for telling us when something changes.
• It can be wrong. The assistant answers from the information you give us, and like any assistant it can make mistakes. It does not make bookings, quotes, promises or commitments on your behalf unless you confirm them; it must not be relied on for legal, medical, financial or safety advice; and neither of us is liable to the other for what a visitor does with an answer. Read the conversation notes we send you and tell us if something needs correcting.
• Disclosure and privacy. The assistant tells visitors it is an AI assistant, and conversations are transcribed and summarized so you can follow up. You are responsible for any notice or consent your industry or province requires for that, and for how you use the notes. Tell us if you want the assistant to collect less.
• Voices. Only licensed voices. We do not clone the voice of any real person without that person's written consent, and never a public figure's.
• What it will not do. We may decline, change or switch off an assistant that is asked to make false claims, disparage competitors, collect payment details or sensitive personal information, or break a law or our provider's rules.
• The provider. Our voice provider can change its prices or rules, or have an outage. We may switch providers, pause the assistant during an outage, or change the allowance or fee with thirty (30) days' notice. A provider outage does not trigger the credit above.

9. Your content and your responsibilities

• You are responsible for the accuracy of all business information on your website (hours, prices, services, claims, licences) and for reviewing the website before and after purchase, and after each change. Tell us within five (5) business days if a change was not done as asked and we fix it free.
• You confirm that any materials you give us (text, photos, logos, video) are yours to use, and you give us permission to use them to build and maintain your website. We may decline material we believe infringes someone else's rights, is unlawful, is defamatory, or copies another business's website.
• You agree to use the website only for lawful purposes and are solely responsible for compliance with the laws that apply to your business and industry, including privacy and anti-spam rules for any form or list on the website.
• Requests come to us by email, or the address we agree with you, from people you have named. We act on what those people send; if the wrong person has access to your email, that is on your side.

10. Working together

We work hard for our clients and we expect basic courtesy in return. Threats, harassment or abusive language toward anyone on our team; repeated demands for work these Terms do not cover; or using reviews, disputes or public pressure to obtain work we have not agreed to, may lead us to end the relationship under section 19. We will give notice, finish or refund the current period at our choice, hand over your website, and part ways without hard feelings.

11. Ownership

• Before full payment: everything we create is our property.
• After full payment: the website is yours, completely — the design, the pages, the text, and the images we made for it. No licences, no strings. The only things that stay ours are our own internal tools and know-how, which never live inside your website.
• We may display any work we build, including previews that were not purchased, in our own portfolio and marketing. We never name a business as a client unless it is one.

12. Changes made by someone else

If you, or someone you hire, edits the website's files, hosting, domain or accounts, we are not responsible for what happens next. The 24-hour promise pauses until we have checked the website and, if necessary, repaired it; repairs are quoted first. If outside edits keep breaking the website, we may ask you to choose between our plan and the other arrangement.

13. Hosting, domains and other companies' services

Websites depend on services from other companies — hosting, domain registration, email, the assistant's voice service. Fees those companies charge are separate from our fees unless stated otherwise. We are not responsible for outages, price changes, data loss or policy decisions of those companies, though on an active care plan we work to resolve issues with them on your behalf. Your domain name is yours; keep the registrar login and renew it, and if it lapses the website goes dark through no fault of ours.

14. No promises about business results

A better website helps, but we do not and cannot guarantee any particular business outcome — including revenue, calls, customers, search-engine rankings or traffic. Any examples or figures we show are illustrations, not promises.

15. Services provided "as is" after acceptance

You accept the website in the condition you saw it when you purchased it. Except for the included 10-day change window, any active care plan and the credit in section 8, services are provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.

Security. We build with reputable, modern tools and follow sensible security practices, but no website, email account or online service anywhere can be made immune to attack. We do not guarantee that your website will be free of unauthorized access, and we are not responsible or liable for hacking, malware, phishing, data breaches, defacement, downtime or any loss arising from an attack on your website, hosting, domain, email or related accounts — whoever hosts or maintains them. A care plan reduces this risk through updates, backups and monitoring, but it is risk reduction, not a guarantee; without an active care plan, all security upkeep is entirely your responsibility.

16. Limit on our liability

To the fullest extent the law allows: our total liability for any claim connected to our services is limited to the amount you actually paid us in the three (3) months before the claim arose. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or business interruption — even if we were told they were possible.

17. You cover claims caused by your business

You agree to defend and hold us harmless from claims, damages and costs (including reasonable legal fees) arising from your business, your content, your use of the website, the information you give the assistant, or your violation of these Terms or of any law.

18. Unresponsive projects

If we cannot reach you for thirty (30) days during an active project, we may close the project. Amounts already paid are not refunded, and unpaid previews may be repurposed or retired.

19. Ending services

• You may cancel a care plan at any time, effective at the end of the billing period.
• We may end a care plan for convenience with thirty (30) days' written notice; in that case we refund the unused part of any period you have paid for, and section 6 (lapsed plans) applies with the hand-over of your files.
• We may end a care plan or a project immediately, without refund, if you breach these Terms in a way that is not fixed within seven (7) days of our notice, or at once for non-payment after the grace period, a chargeback under section 3, unlawful content, or conduct described in section 10. You still receive a copy of a website you have paid for.

20. Changes to these terms

We may update these Terms from time to time. The version posted at foundersweb.ca/terms applies from the moment it is posted; the version in effect when you made a purchase governs that purchase, and a change to care plan terms applies from your next billing period after we email you about it.

21. Governing law, disputes and language

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there, without regard to conflict-of-law rules. Any dispute will be resolved individually — not as part of a class or representative action — in the courts of Nova Scotia, and you consent to their jurisdiction. Before either of us goes to court, we agree to try to settle the matter by a good-faith conversation, in writing, over thirty (30) days. If any part of these Terms is found unenforceable, the rest remains in effect.

The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément demandé que les présentes conditions et tous les documents qui s'y rattachent soient rédigés en anglais. Une version française est disponible sur demande.

22. Questions

Write to us any time at info@foundersweb.ca.